SHIPPING + RETURN PROTOCOL // TFP-LOG-SHIP.V1

TFP ships worldwide

Each order moves through an individualized path. Some items are produced to order. Some ship immediately.

NOTE: Orders may arrive in multiple packages and at different times.

CARRIERS

UK: ROYAL MAIL / EVRi
INTERNATIONAL: Royal Mail

TIME ESTIMATES

UNITED KINGDOM
3–5 working days

EUROPE
5–10 working days

REST OF WORLD
10–15 working days

Processing time may vary depending on the product or release.

PRE-ORDERS

Pre-orders operate on separate timelines from made-to-order pieces.
Shipping occurs after production is complete. Estimated dispatch dates are listed on the product page.

CUSTOMS & DUTIES

For all non-UK shipments:

• Buyer assumes full responsibility for any customs fees, duties, or local taxes.

• Charges vary by region and are not calculated at checkout.

RETURN POLICY

ALL SALES ARE FINAL.

ALL UNITS ARE MANUFACTURED ON-DEMAND. UNDER UK/EU CONSUMER LAW, MADE-TO-ORDER ITEMS ARE EXEMPT FROM STANDARD 14-DAY RETURN RIGHTS.

THIS MEANS: ONCE PRODUCTION SEQUENCING BEGINS, THE ORDER CANNOT BE CANCELLED, REVERSED, OR RETURNED UNLESS THE UNIT ARRIVES FAULTY.

Please review sizing and shipping info carefully before confirming your order.

If your product arrives compromised due to a breach in transit or system error, you may file a claim with evidence within 120 standard hours (5 days) of receipt. Submit via direct channel: [INFO@THEFALLENPROJECT.COM]. Subject line: “ERROR CODE: ITEM FAULT”.

CONTACT OPERATIONS

Direct all questions or concerns to:
INFO@THEFALLENPROJECT.COM

ALT CHANNEL: DM @THEFALLENPROJECT
Response time: 1–3 working days

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