SHIPPING PROTOCOL

THE FALLEN PROJECT // TFP-LOG-SHIP.V1

GLOBAL RANGE

TFP ships worldwide.
Each order moves through an individualized path. Some items are produced to order. Some ship immediately.

NOTE: Orders may arrive in multiple packages and at different times.

CARRIERS

UK: EVRi
INTERNATIONAL: Royal Mail

TIME ESTIMATES

UNITED KINGDOM
3–5 working days

EUROPE
5–10 working days

REST OF WORLD
10–15 working days

Processing time may vary depending on the product or release.

PRE-ORDERS

Pre-orders operate on separate timelines from made-to-order pieces.
Shipping occurs after production is complete. Estimated dispatch dates are listed on the product page.

CUSTOMS & DUTIES

For all non-UK shipments:

• Buyer assumes full responsibility for any customs fees, duties, or local taxes.

• Charges vary by region and are not calculated at checkout.

RETURN POLICY

ALL SALES ARE FINAL
— No returns
— No exchanges
— No exceptions

Please review sizing and shipping info carefully before confirming your order.

If your product arrives compromised due to a breach in transit or system error, you may file a claim with evidence within 120 standard hours (5 days) of receipt. Submit via direct channel: [INFO@THEFALLENPROJECT.COM]. Subject line: “ERROR CODE: ITEM FAULT”.

CONTACT OPERATIONS

Direct all questions or concerns to:
info@thefallenproject.com
Response time: 1–3 working days